So, here’s the deal. IT asset management (ITAM) as a capability is something that can really help your organization to get a handle on what’s…

Service level agreements, commonly known as SLAs, are – or should be – critical assets for your IT department as they set out, and agree, the basis…

I suspect that most of my readers have heard of ITIL, the world’s most popular set of practices for IT service management. In fact, I’d…

IT service management (ITSM) and IT asset management (ITAM) are often spoken about, and invested in, as two separate corporate IT disciplines. But this is…