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The major incident management process can be one of the most important IT service management (ITSM) processes for an organization. A major incident can hurt…
Contracts are assets; optimize your process to maximize the value they represent. Regardless of size, industry, and region, there are a few things all businesses…
Following on from our previous blogs in our ITAM 101 series, we’re at a point where – now we understand the IT asset management…
Most business relationships begin with a contract that spells out how business will be done. It could be a formal contract, like the one drafted…
During my time in the ITSM space I’ve spoken to countless service managers, and as each IT pro shares their story, I find myself relating…
So, here’s the deal. IT asset management (ITAM) as a capability is something that can really help your organization to get a handle on what’s…
Service level agreements, commonly known as SLAs, are – or should be – critical assets for your IT department as they set out, and agree, the basis…
I suspect that most of my readers have heard of ITIL, the world’s most popular set of practices for IT service management. In fact, I’d…
IT service management (ITSM) and IT asset management (ITAM) are often spoken about, and invested in, as two separate corporate IT disciplines. But this is…
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